Domestic Australian Delivery
At Platinum Pony we want you to receive your goodies safely and quickly.
CALCULATING DELIVERY COSTS:
All Platinum Pony orders are shipped from Western Australia.
Platinum Pony ship Australian orders via Australia Post using Parcel Post and Express Post satchels to your home, business or Po Box address.
We only charge the cost of shipping, no hidden handling and packing charges!
Delivery costs are automatically calculated in your shopping cart via weight. Please allow for 'shipping weight' which includes an extra minimum 60g per product for protective wrapping and packaging to ensure your parcel arrives safely to your door.
**TIP: Keep note of the 'shipping weights' of the items added to your cart. You may find you are able to take advantage of the shipping costs and add another product or two to your cart without increasing the shipping costs!
You are able to view your delivery costs within your shopping cart without obligation to make a purchase. Simply add your items to your cart and follow instructions to choose your shipping method.
PARCEL POST SATCHEL:
▸ up to 500g - $8.55
▸ up to 1kg - $11.55
▸ up to 3kg - $14.55
▸ up to 5kg - $17.65
EXPRESS POST SATCHEL:
▸ up to 500g - $11.55
▸ up to 1kg - $14.55
▸ up to 3kg - $17.30
▸ up to 5kg - $24.90
PLEASE NOTE: Express Post is a faster delivery method offered via Australia Post not a faster order processing time. All orders are processed in the sequence in which they arrive.
* For parcels over 5kg we will ship to you in two or more Australia Post satchels depending on the weight and size of your items, we find this method is far more cost effective for our customers. You will receive a 'Shipping Notification' email with corresponding tracking numbers for your parcels once they have been shipped, please check this email hasn't accidentally landed in your 'Junk Mail' folder.
DOMESTIC AUSTRALIAN DELIVERY:
We know you'll be eager to receive your Platinum Pony goodies so we do our best to ship your order the very next business day, if we can, we will ship the same day, however during peak periods and sales please allow up to 3 - 4 days to ship (excluding weekends and public holidays).
Your order may take between 2 - 10 days for delivery once shipped, depending on your location and the shipment method you have chosen. Please allow extra time for delivery to regional areas.
Delivery times are an estimate and Platinum Pony will not be responsible for delays by the carrier or events outside of our control.
* Please ensure you have included a valid email address at checkout, should there be an unforeseen issue with your order or delivery we will need to get in touch with you, or we may be forced to cancel your order.
We will send you a 'Shipping Notification' email with you corresponding tracking number once your parcel has been shipped, please check this email hasn't accidentally landed in your 'Junk Mail' folder.
You may be required to sign for your parcel. Should you not be available to personally take delivery at your designated address a card will be left and your parcel will be sent to your local post office. You are then required to and responsible for collecting your order.
Where you are not required to sign for your parcel, you accept liability for your purchased items being left at your delivery address.
Platinum Pony reserves the right to amend delivery costs and shipping methods without notice.
In the rare event that your parcel and goods arrive to you damaged in transit please email us asap at firstname.lastname@example.org