At Platinum Pony we want you to receive your goodies safely and quickly.
**International customers please note all pricing including shipping costs within the Platinum Pony website are in AUD (Australia Dollars).
Platinum Pony currently ships Internationally to New Zealand, Great Britain, Ireland, Germany, Netherlands, France, USA and Canada.
If you wish for delivery outside of these countries please email us at firstname.lastname@example.org and we will be happy to add your destination if we can.
CALCULATING DELIVERY COSTS:
Platinum Pony uses Australia Post - Standard Post for all International deliveries.
Delivery costs are automatically calculated in your shopping cart via weight. Please allow for 'shipping weight' which includes an extra minimum 50g per product for protective wrapping and packaging to ensure your parcel arrives safely to your door.
**TIP: Keep note of the 'shipping weights' of the items added to your cart. You may find you are able to take advantage of the shipping costs and add another product or two to your cart without increasing the shipping costs!
You are able to view your delivery costs within your shopping cart without obligation to make a purchase. Simply add your items to your cart and follow instructions to choose your shipping method.
Platinum Pony reserves the right to amend delivery costs and shipping methods without notice.
Items are usually shipped within 2 - 4 business days. Excluding public holidays.
Shipping costs include handling fees.
We will send you a tracking number once your parcel has been shipped. Please check this hasn't landed in your 'Junk Mail' folder.
International shipping times vary depending on the country and customs policies. Please allow 6 - 20 business days for delivery. Delivery times are an estimate and Platinum Pony is not responsible for delays by customs, the carrier or events outside of our control.
The recipient of the package is responsible for all duties/taxes or any fees associated with the shipment. These fees are not included in any Platinum Pony pricing or shipping/handling charges on our website. Platinum Pony has no control over these potential charges and can not predict what they may be. It is recommended to check with your local agency for an estimate of any duties or tax fees prior to placing your order. Please note that customs policies vary from country to country.
You may be required to sign for your parcel. Should you not be available to personally take delivery at your designated address a card will be left and your parcel will be sent to your local post office. You are then required to and responsible for collecting your order.
Where you are not required to sign for your parcel, you accept liability for your purchased items being left at your delivery address.
Should a recipient refuse an International order, the parcel will be abandoned at the border. Since the parcel will not be returned to Platinum Pony, you will not be refunded for your purchase. Please review your order prior to placing and ensure you are willing to accept any duties/taxes or brokerage fees you may incur, as we are unable to cancel an order once it has been shipped.
In the rare event that your parcel and goods arrive to you damaged in transit please email us asap at email@example.com