Payment & Placing Orders
Welcome to the Platinum Pony website - offering you a straightforward, easy to use and secure place to shop for unique equestrian grooming products.
All prices are in AUD (Australian Dollars) and include GST (Goods and Services Tax).
Once you have selected an item you wish to purchase, choose the quantity you require and click "Add to Cart". You will then be be shown the contents of your personal shopping basket where you can modify your order, continue to shop or opt to checkout securely with the following payment options: PayPal Express Checkout, VISA, MasterCard, American Express and Afterpay (for Australian residents). All orders purchased with Paypal eCheques will be held until full payment clears.
Please ensure you have the correct shipping address for your order as we are unable to change the shipping address once your order has been placed.
**IMPORTANT** Please also ensure you have included a valid email address at checkout, should there be an unforeseen issue with your order or delivery we will need to get in touch with you, or we may be forced to cancel your order.
You may cancel an order within 24 hours of purchase. You will be responsible for all shipping costs if your order has already been shipped and you require a refund or replacement.
All Platinum Pony orders are processed and shipped from Monday to Friday (excluding public holidays) usually within 1 - 4 business days of order placement.
Should there be an unforeseen delay in dispatching your order we will be in contact and keep you up to date.
Platinum Pony reserves the right to alter pricing at any time, without prior notice.
Delivery costs are automatically calculated in your shopping cart via weight.
Link to information for ▸ Domestic Australian Delivery
Link to information for ▸ International Delivery
Team Platinum Pony! x