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Returns

Can I return or exchange a product?
Yes you can. However please be aware of some guidelines:

Items may be returned to Platinum Pony within 14 days of product receipt, at the purchasers expense, be in perfect unused/unopened condition and accompanied with original purchase receipt.

Please email us at hello@platinumpony.com.au using "Product Return" as the subject title, express your reasons for wishing to return your purchase and we will assist you with the returns process, provide you with a RA Number and returns address.

Once your goods have been received by us and inspected a refund will be issued to you in the same payment method as your original purchase.

Returns of sale items (unless faulty) are available for credit note to the value spent.

We recommend that you retain your proof of postage and package the returning items carefully as you are fully responsible for the arrival and condition of returning goods until received by us.

*Please note returns are NOT accepted to our PO BOX address or via COD freight.